The Access Center
The Access Center at Bergen Regional Medical Center provides a central portal of information and admission for behavioral health and substance abuse services. Our highly trained intake specialists will assist all callers, patient, or healthcare agency, with the following:
- Information regarding inpatient and outpatient psychiatric and substance abuse behavioral health services
- Telephonic assessments that will determine the right level of care and the most appropriate treatment program for you or your patient
- Scheduling or referral of services
Call the Access Center – 800-730-BRMC (2762)
Operators are available 24 hours a day, 365 days a year. Access Center assessments are free and confidential.
For life threatening emergency mental health issues, call 911.
FAQs on Accessing Medical Detox, and Substance Abuse Rehab Services
Q: I want to get into detox; can I go to the emergency room to get in?
A: No, the emergency room does not provide direct admission to the medical detox program. To get into detox, you should call the Access Center to complete a screening to assess your appropriateness for the program. To begin the screening process, please call the Access Center at 800-730-2762. The Access Center is available from 7 am to 11 pm Monday through Friday and from 8 am to 4:30 pm Saturday, Sunday and most holidays. After hours, there is a live answering service with a representative who will take messages for Access Center intake specialists to follow up during the Access Center’s business hours.
Q: What should I expect during the screening process?
A: All screenings are confidential. A trained intake specialist will take your call and gather important information to assess the appropriate level of care. Most screenings take about 10 – 15 minutes and can be completed over the phone. If you do not qualify for the Bergen Regional Medical Center detox program, an alternate level of care will be offered as well as referrals to appropriate programs. To expedite the screening, please be prepared to provide information about your substance abuse, medical issues, and mental health. Please have ready your insurance information and any medications you may be taking.
Q: What insurances do you accept?
A: Bergen Regional Medical Center accepts New Jersey Medicaid and Medicare parts A and B. If you do not have insurance, an intake specialist will see if you are eligible for charity care funding. Most private or commercial insurances would be considered out of network; however, insurance benefits can be verified on request to see what type of coverage you have.
Q: What if I want to get a prescription for Suboxone or methadone? Can I go to the emergency room?
A: The emergency room does not prescribe these medications or start medications. You can call the Access Center for referrals to Suboxone or methadone clinics.
Q: How do I get into inpatient rehab?
A: The Access Center can assist with admission to possible rehab services after you complete a screening for all substance abuse and mental health services.
Q: I ran out of my medications. Can I get refills through the emergency room?
A: No, prescriptions are not given out in the emergency room. You can call the Access Center to complete a screening to get an appointment to meet with a psychiatrist to be assessed for the appropriate level of psychiatric and medical care.
Q: I am concerned about my friend/family member. What do I do?
A: You can contact the Access Center to see what options are available for your loved one. We cannot give advice, but we can help guide you through the process so you can make the best decision for yourself and help advise your friend/family member.