The Access Center for Mental Health and Substance Abuse Services

FAQs

Q: I want to get into detox; can I go to the emergency room to get in?
A: No, the emergency room does not provide direct admission to the medical detox program. To get into detox, you should call the Access Center to complete a screening to assess your appropriateness for the program. To begin the screening process, please call the Access Center at 800-730-2762. The Access Center is available from 7 am to 11 pm Monday through Friday and from 8 am to 4:30 pm Saturday, Sunday and most holidays. After hours, there is a live answering service with a representative who will take messages for Access Center intake specialists to follow up during the Access Center’s business hours.

Q: What should I expect during the screening process?
A: All screenings are confidential. A trained intake specialist will take your call and gather important information to assess the appropriate level of care. Most screenings take about 10 – 15 minutes and can be completed over the phone. If you do not qualify for the Bergen New Bridge Medical Center detox program, an alternate level of care will be offered as well as referrals to appropriate programs. To expedite the screening, please be prepared to provide information about your substance abuse, medical issues, and mental health. Please have ready your insurance information and any medications you may be taking.

Q: What if I want to get a prescription for Suboxone or methadone? Can I go to the emergency room?
A: The emergency room does not prescribe these medications or start medications. You can call the Access Center for referrals to Suboxone or methadone clinics.

Q: How do I get into inpatient rehab?
A: The Access Center can assist with admission to possible rehab services after you complete a screening for all substance abuse and mental health services.

Q: I ran out of my medications. Can I get refills through the emergency room?
A: No, prescriptions are not given out in the emergency room. You can call the Access Center to complete a screening to get an appointment to meet with a psychiatrist to be assessed for the appropriate level of psychiatric and medical care.

Q: I am concerned about my friend/family member. What do I do?
A: You can contact the Access Center to see what options are available for your loved one. We cannot give advice, but we can help guide you through the process so you can make the best decision for yourself and help advise your friend/family member.