Frequently Asked Questions

Accessing Medical Detox, and Substance Abuse Rehab Services

Q: I want to get into detox can; I go to the emergency room to get in?
A: The most efficient way to access direct admission to the withdrawal management unit is to complete a screening for appropriateness in the level of care by contacting 800-730-2762. Please note that completing a screening does not determine admission status until a patient is seen in person by our medical team. Although the emergency room assists with the transition to detox, the emergency room does not guarantee direct admission into substance abuse treatment.

Please note that the Access Center's screening does not guarantee admission to the withdrawal management unit. Upon arrival, you will be screened by a physician to determine the appropriate level of care based on withdrawal symptoms at the time of arrival.

To begin the screening process, please contact the Access Center at 800-730-2762. The Access Center is available from 7 am to 11 pm Monday through Friday and from 8 am to 4:30 pm Saturday, Sunday and most holidays.

After hours, a live answering service with a representative will take messages for Access Center intake specialists to follow up during the Access Center’s business hours.

Q: What should I expect during the screening process?
A: All screenings are confidential. A trained intake specialist will take your call and gather essential information to assess the appropriate level of care. Most screenings take over the phone in about 10 – 15 minutes. When you do not qualify for the Bergen New Bridge Medical Center withdrawal management, we recommend alternate levels of care and provide referrals to appropriate programs within our substance abuse treatment services. Please be prepared to provide information about your substance abuse, medical issues, insurance information and mental health to expedite the screening. Please have ready your insurance information and any medications you may be taking.

Q: What insurances do you accept?
A: Bergen New Bridge Medical Center accepts New Jersey Medicaid, Medicare parts A and B, and nearly all commercial insurance. If you do not have insurance, an intake specialist will see if you are eligible for charity care funding. Please note charity care needs include two forms of identification, a letter of support, bank statements and, if applicable, most recent pay stubs.  Most private or commercial insurances will pay for treatment if deemed medically necessary; however, insurance benefits can be verified on request to see what type of coverage you have. There may be an out-of-pocket expense based on your deductible and/or copays as per insurance providers.

Q: What if I want to get a prescription for Suboxone or methadone? Can I go to the emergency room?
A: The emergency room does not prescribe these medications. You can call our Medication-Assisted Treatment (MAT) Program for support at 201-967-4000 Ext. 25155 or Ext. 22454. Please note our MAT Program does not provide methadone but will assist with referring out.

Q: How do I get into inpatient rehab?
A: The Access Center will assist in completing an access screening form to determine an appropriate level of care.

To begin the screening process, please contact the Access Center at 800-730-2762. The Access Center is available from 7 am to 11 pm Monday through Friday and from 8 am to 4:30 pm Saturday, Sunday and most holidays.

Q: I ran out of my medications. Can I get refills through the emergency room?
A: No, the Emergency Room does not provide prescriptions. You can call the Access Center to complete a screening to get an appointment to meet with a psychiatrist for a review of psychiatric and medical care needs. To begin the screening process, please get in touch with the Access Center at 800-730-2762. The Access Center is available from 7 am to 11 pm Monday through Friday and from 8 am to 4:30 pm Saturday, Sunday and most holidays.

Q: I am concerned about my friend/family member. What do I do?
A: Although we cannot give advice or force a loved one into treatment, please give us a call at 201-967-4000 Ext. 22453 or 22452 or stop in at our Recovery Support Center for in-person support.  We can provide support and understanding about addictions and services for individuals seeking treatment, families and communities. We can help guide you through making the best decision for yourself and help advise your friend/family member. 

The Access Center

800.730.2762

  • Operators are available 24 hours a day, 365 days a year.
  • Access Center assessments are free and confidential.
  • For life threatening emergency mental health issues, call 911.

FAQs Accessing Medical Detox, and Substance Abuse Rehab Services

FAQs Child Psychiatry Services

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