Veterans Healthcare Services
Call the Veterans Access Line 201-225-7189
Monday - Friday 8 am to 5:30 pm
Bergen New Bridge Medical Center is a member of the VA Community Care Network (CCN).
Bergen New Bridge Offers Veterans a Complete Continuum of Care.
Including:
All your healthcare needs under one roof.
You may ask your primary care physician for a referral to Bergen New Bridge Medical Center. Access to services at the Medical Center is available as specified in your plan. Following your benefit program requirements is essential when seeking services concerning referrals, authorization, and appointments. For more information, visit www.myhealth.va.gov.
CHAMPVA Health Care Benefits for Eligible Veterans’ Families
We proudly accept CHAMPVA (Civilian Health and Medical Program of the Department of Veterans Affairs), which provides comprehensive healthcare benefits to eligible spouses, dependents, and survivors of Veterans with qualifying service-connected disabilities.
Covered services include:
- Family planning and maternity care
- Hospice care
- Inpatient hospital stays
- Mental health care
- Outpatient procedures and services
- Skilled nursing care, including medical support for recovery and ongoing needs
- Ambulance transport, medical equipment, and organ transplants
CHAMPVA usually acts as a secondary payer, covering costs not paid by Medicare or other insurance. In some cases, such as with Medicaid, Indian Health Services, or supplemental CHAMPVA policies, it may serve as the primary payer. If you have other coverage, your provider should bill that plan first and then submit eligible remaining costs to CHAMPVA.
Please let our team know if you are covered by CHAMPVA when scheduling or checking in.
Note: Some services, such as inpatient mental health treatment and organ transplants, require prior authorization. We encourage patients to confirm coverage and authorization requirements in advance.
For more details on CHAMPVA benefits and how to apply, visit (https://www.va.gov/).
What services does Bergen New Bridge Medical Center offer?
- Allergy
- Breast Care
- Cardiology
- Dermatology
- Ear, Nose, Throat (ENT)
- Endocrinology
- Gastroenterology
- Genitourinary
- Gynecology
- Hematology
- Hepatology
- Infectious Disease
- Nephrology
- Neurology
- Oncology
- Ophthalmology
- Optometry
- Orthopedic
- Pain
- Physiatry
- Podiatry
- Primary Care
- Pulmonary
- Rheumatology
- Sports Medicine
- Surgical
- Vascular
What other services are offered at Bergen New Bridge Medical Center?
You can receive multiple services such as:
- 24/7 access to our Emergency Department
- Cardiology (e.g., EKG, echocardiogram, stress test)
- Infusion Center (oncology/rheumatology)
- Inpatient and Outpatient Addiction Treatment
- Laboratory
- Long Term Care
- Outpatient Behavioral Health Clinics
- Pastoral Care
- Radiology (CAT scan, interventional radiology, mammography, MRI/MRA, nuclear medicine, ultrasound, X-ray)
- Rehabilitation (physical therapy, occupational therapy, speech therapy)
- Same Day Surgery Procedures (e.g., arthroscopic and laparoscopic surgery, colonoscopy, endoscopy, epidural injections)
Emergency Care at the Medical Center
Veterans should seek care at the nearest medical facility during a medical emergency. A medical emergency is an injury, illness, or symptom so severe that an individual believes his or her life or health is in danger without immediate treatment. If a veteran believes his or her life or health is in danger or is experiencing a suicidal crisis, they are encouraged to call 911 or report to the nearest Emergency Department right away.
Veterans do not need to check with the VA before calling for an ambulance or going to an Emergency Department. However, during a medical emergency, the VA encourages all veterans to seek immediate medical attention without delay. Our providers will contact the VA within 72 hours to inform them of your treatment in our Emergency Department.
We support the COMPACT Act.
What are the steps in scheduling an appointment with one of the providers at Bergen New Bridge Medical Center?
If you have Medicare Coverage and/or a Medicaid Managed Care (HMO) as your primary payer source, you may call the Veterans Access Line at 201-225-7189 for any medical and specialty appointments, as well as laboratory, radiology, and cardiology services.
If you have Medicare Coverage and/or a Medicaid Managed Care (HMO) as your primary payer source and would like to schedule a Behavioral Health appointment, please contact the Veterans Access Line at 201-225-7189.
If you want to use your VA Healthcare as your primary payer source, then your primary care physician must refer you to a specialist you would like to see at Bergen New Bridge Medical Center. After receiving the referral, please complete the following steps:
- Let your primary care physician know you want to visit Bergen New Bridge Medical Center.
- Obtain a copy of your referral from your primary care physician.
- Call the Veterans' Access Line at 201-225-7189, Monday through Friday, 8:30 am to 5:30 pm, to schedule your appointment. Be sure to let your VA Care Team know about the scheduled appointment within 14 days.
- Ensure you have your authorization letter and bring it to your appointment at Bergen New Bridge.
- Keep track of ongoing appointments and referrals.
What must I provide on the day of my appointment to receive services?
You must have a photo ID, insurance cards, a list of medications, and any applicable referrals and authorizations.
Are all services covered in full?
If Medicare is your primary plan and your secondary plan is the Veterans Community Care Program, you are covered in full. If the Veterans Community Care Program is your primary plan, a copayment may be due.
Can I receive pharmacy services at Bergen New Bridge?
If you have a Medicare Part D Plan, a copayment may be due when dispensing medication (the Veterans Community Care Program will not cover this amount). If you have the Veterans Community Care Program only, the pharmacy must obtain authorization from the VA to dispense a limited supply (10 to 14 days).
