Issues and Concerns

Bergen New Bridge Medical Center is committed to providing the best care in a compassionate and humanistic environment. If you have concerns related to care, safety, or customer service, we want to know about them. We encourage you to share any issues with our Department of Patient Experience and Relations at the number listed below. Should a matter remain unresolved, additional organizations, also listed below, can offer assistance. All calls are held in the strictest of confidence.

Bergen New Bridge Medical Center
Department of
Patient Experience and Relations

Corporate Compliance Hotline

New Jersey Department of
Health and Senior Services

New Jersey Division of
Mental and Addiction Services


The Joint Commission

Online: “Report a Patient Safety Event”

By Fax: 630.792.5636.

By Mail: The Office of Quality and Patient Safety (OQPS),
The Joint Commission,
One Renaissance Boulevard,
Oakbrook Terrace, Illinois 60181.



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