Visiting at Bergen New Bridge

Visiting Hours

  • Adult Inpatient Acute Care Units: 
    12 pm to 8 pm
  • Emergency Department:
    • One visitor per patient is permitted at any time for adult patients.
    • Two parents or guardians are permitted at any time where the patient is a minor. 
  • Long Term Care:
    By appointment only.
  • Behavioral Health: 
    By appointment only.

    1:30pm – 2:30pm
    7pm – 8pm

General Guidelines

All visitors must wear a mask. If an individual is permitted to visit a COVID-19 positive patient because of extenuating circumstances, staff will direct the visitor on additional PPE requirements.

  • All visitors must be 18 years of age or older, except in rare exceptions as determined by the facility.
  • All visitors will be provided with and must wear appropriate PPE as recommended by the Centers for Disease Control and Prevention (CDC).
  • If a visitor refuses to wear a mask or other PPE as indicated, that individual will be asked to leave the facility.
  • All visitors must undergo symptom and temperature checks upon entering any of our facilities. If they present with fever or symptoms, they will not be allowed entry into the facility as recommended by the CDC.
  • All visitors must perform hand hygiene before visiting a patient.
  • Once in the hospital or facility, visitors shall remain in the patient’s room (or Emergency Department bay) as much as possible throughout the visit, except when directed by hospital or facility staff to leave during the aerosol-generating procedure or other procedures in which visitors are usually asked to leave.
  • If an aerosol-generating procedure needs to be performed on a patient, the visitor must leave the room during the procedure and for one hour after the procedure is complete.
  • All visitors must comply with all reasonable requirements imposed by the hospital or facility to minimize the potential spread of infection.
  • Gatherings of family members, friends and other acquaintances of the patient in family lounges, waiting areas, the lobby, cafeterias or restaurants on campus are not permitted.


One person per patient at a time.

Behavioral Health Inpatient

  • Appointments are scheduled through the patient’s assigned social worker.
  • Four patients per unit may receive two (2) visitors for a maximum of 30 minutes for the assigned one-hour visit time slot.
  • All visits will occur in the dining area on each unit.
  • Physical contact will not be permitted to maintain the health and well-being of all during visits.
  • Family members/visitors will receive education on infection prevention techniques before the visit.
  • Informed consent forms, which can be signed in advance, will be obtained from the patient and the visitor. The social worker will review the consent at the time of request and send the consent for signature. If this is not possible, then the consent will be reviewed at scheduling over the phone and then at the time of the visit. The visit will be terminated if any party refuses to sign the consent.
  • All residents may have a visit regardless of vaccination status. Visitors are not required to be vaccinated.
  • All visitors must wear a hospital-issued mask and complete the screening requirements at the main entrance.
  • The front desk and screeners will be given a daily list of visitors, including times and units.
  • Visits always require staff presence in the dining area. Staff will remind visitors and patients of the need to wear a mask. Non-compliant with the requirement will result in the discontinuation of the visit.
  • No food can be consumed during the visit. The standard search process will be conducted on all items brought on to the unit for each patient. Any retained items will be recorded on the Patient Belongings list. Any items that are not appropriate will be returned to the visitor to remove from the unit.
  • Café visits will continue via scheduling with the social worker with 15 minutes sessions:
    Tuesdays 2:30pm – 3:30pm
    Wednesdays 2:30pm – 4pm

Behavioral Health Outpatient

  • Patients may be accompanied by one adult.
  • Visitors may wait for the patient in the hospital or facility’s designated waiting area (subject to physical space availability), while the patient is having his/her procedure.

Long Term Care

  • Outdoor, indoor and window visitation by appointment only. 
  • Social distancing, no sharing of food/beverages, mandatory face coverings and a limit of two visitors per resident at one time.
  • Informed consent is required for outdoor and indoor visitation. Details will be provided upon scheduling of appointment.

Ambulatory Clinics 

There are no visitors allowed at this time to allow for social distancing in the waiting rooms unless the visitor is the power of attorney. Patients will have the option to have a family member join the visit via telephone.

Same-Day Surgery

  • Patients may have one support person prior to and after the procedure.
  • We will call your support person to rejoin you for the discharge process. 

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